Privacy policy


Welcome to The privacy of your personal information is important to FuelCloud, Inc. (“FuelCloud”). This Privacy Policy is intended to be a general statement that describes how we collect, use, and process personal information you provide on our website. We strive to collect, use, and disclose personal information in a manner consistent with the laws of the countries in which we collect personal information. This Privacy Policy applies to this website and FuelCloud’s mobile applications.

What we collect

We collect information from you when you send us an email, fill out a form, enter information on our site, or create a user account in order to download technical data, software, licenses, etc. from Depending on the area of the website, we may collect and store on our servers:

  • Name and job title.
  • Company name and address.
  • Contact information including email address and phone number.
  • Payment information stored as a token.
  • Device information, the type of device you use, and operating system version.

Information about our data handling policies can be viewed in our Binding Corporate Rules.

What we do with the information we gather

We may use the personal information you provide to us in one of the following ways:

  • Allow us to contact you.
  • Fulfill requests you make.
  • To make the website easier for you to use by not having to enter information more than once.
  • Seek your voluntary feedback on website features or content.
  • Internal record keeping.
  • If you are visiting the website from outside the United States, please be aware that you may be sending information to the United States where our servers may be located. We may share your information outside the EEA and have the below protective procedures in place.

Additionally, we may periodically send promotional emails about our service, special offers, or other information (company news, updates, etc.) which we think you may find interesting using the email address you provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website to your interests.

Confidentiality and security

We use technical and organizational measures to protect the personal information we receive against loss, misuse, and unauthorized alteration and to protect its confidentiality. We regularly review our security procedures and consider appropriate new security technology and methods. We also use current encryption technology to encrypt the transmission of data on our log-in pages. However, because we cannot guarantee the complete security of these encryption technologies, please use caution when submitting personal information online.

Passive data collection: Cookies, tracking, etc.

When you visit our website, our servers may collect information that your web browser sends any time you visit a website. This information may include, but is not limited to, your browser type, your operating system, your language preference, any referring web page you were visiting before you came to our website, the date and time of each visitor request, and information you search for on our sites. We also use cookies which are small files which ask permission to be placed on your computer’s hard drive. Once you agree, the cookie then enables us to recognize your browser in order to capture and remember certain information, as well as analyze web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Choosing to disable cookies may prevent you from taking full advantage of the website. You can change your web browser settings to stop accepting cookies or to prompt you before accepting a cookie from the sites you visit. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

We also utilize third party analytics tools, such as Google Analytics, to gather anonymous information designed to help us gain insight into how customers interact with and use our website. To opt out of being tracked by Google Analytics across all websites visit

Automatically collected data and location data

When you download, access, and use one of our mobile applications (an “App”), it may use technology to automatically collect:

  • Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including location data, logs, network, and other communication data and the resources that you access and use on or through the App.
  • Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, and mobile network information.
  • Stored Information and Files. The App also may access metadata and other information associated with other files stored on your device.
  • Location Information. The App collects real-time information about the location of your device to find nearby pumps and provide a stable connection to FuelCloud hardware. You can choose when you want to allow the App to collect and use real-time information about your device's location through the device's privacy settings.
  • Use of Data. This data is collected and it is transmitted off the user’s device, to us and other third party services for the purpose of improving App functionality, analytics, and to fix bugs or crashes.

If you do not want us to collect this information do not download the App or delete it from your device.

Third-party links

We are not responsible for the privacy practices or content of any third-party sites. For your own protection, you should review the policies of other sites to ensure they meet your personal privacy expectations.

Right to access, correct, and delete information

You have the right to request access to the information we have on you. You can do this by contacting us at the below. Upon request, we will provide you with a copy of the data we have on you. In order to comply with your request, we may ask you to verify your identity.

If you believe the information we have on you is incorrect, you have the right to contact us and request an update to keep your information accurate. Any information that is no longer needed for the purposes outlined above will be deleted. If at any point you wish us to delete information about you, you can contact us at the below. Please note, upon doing so, our client relationship with you may be altered.

Future changes to privacy policy

We regularly review this Privacy Policy and may change, modify, add, or remove portions as needed. If we change this Privacy Policy in ways that affect how we use your personal information, we will notify you here or in a notice on our home page. We will also update the revision date at the bottom of the Privacy Policy. We encourage you to check this Privacy Policy from time to time to remain informed of any changes.

Children under the age of 16

Our website and App are not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website or App. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or our App or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Contact us

For further assistance, you may contact FuelCloud at:

FuelCloud, Customer Support
Phone: 844-792-6071

Your consent

By using our website, you consent to our Privacy Policy.

Effective date

This version of this Agreement became effective on March 11, 2022.